SELENA Digital · uz.selena.cubiluma
Support
Last updated:
Contact
Email digitalproducts.uz@gmail.com with CubiLuma in the subject. Support is available in English, Russian and Uzbek. The SELENA support page lists Monday–Friday, 09:00–18:00 UTC+5, with an expected response within three working days; this is not an instant-response guarantee.
If scanning is difficult
Use even light, avoid direct glare and show all nine squares of one face. Keep fingers away from the squares. Follow the animated whole-cube rotation and do not scan the same center twice. If recognition remains uncertain, change lighting and rescan; do not accept a model that differs from the physical cube.
If a move seems wrong
Pause. Compare the top and front center colors with the fixed orientation shown in the app. A replay repeats the same demonstration, not another required turn. 1× means one 90° turn; 2× means two 90° turns, 180° total. Use the previous step if you marked a move too early; restart scanning if you no longer know the real state.
If Google Play asks for a connection
Connect to the Internet and open Google Play to complete its installation check. Use the official store version and do not disable device security. The cube scan and solution are still processed on your phone; this is not a charge for offline solving. If the prompt persists, contact support with its exact wording.
What to include
Describe the expected and actual behavior, app version, phone model, Android version and interface language. An optional screenshot should show only the problem and not people, private messages or personal documents. Never send passwords, one-time codes or payment information.
Privacy and purchases
You can read the privacy policy inside the app without Internet access. This version has no account or purchase to restore, and no subscription to cancel. If a later version adds purchases, its support instructions and disclosures will be updated.